Privacy Policy

Last Updated: July 12, 2025

1. Introduction

MindGood ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

We take your privacy seriously and have implemented measures designed to protect your personal information. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. This may include:

• Contact information (name, email address, phone number, postal address)
• Date of birth and gender
• Payment information (processed securely through our payment processor)
• Health information you provide when scheduling appointments or during intake processes
• Emergency contact information
• Language preferences

2.2 Usage Information

We may also collect information about how you access and use our Services, including:

• Log data (IP address, browser type, operating system, referring webpage)
• Device information (device type, mobile network information)
• Usage patterns (pages visited, time spent on pages, click-through data)
• Appointment scheduling and attendance information

3. How We Collect Information

We collect information through:

• Direct interactions when you create an account, schedule appointments, or fill out forms
• Automated technologies such as cookies and similar tracking technologies
• Third-party sources such as payment processors and appointment scheduling services

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process payments and manage your account
• Facilitate appointment scheduling and communications between you and psychologists
• Send appointment reminders, service updates, and marketing communications (if you opt in)
• Personalize your experience and deliver content relevant to your preferences
• Monitor and analyze usage patterns to improve our Services
• Protect the security and integrity of our Services
• Comply with legal obligations

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Psychologists

When you schedule an appointment with a psychologist through our Services, we share relevant information with that psychologist to facilitate the appointment. This may include your name, contact information, appointment details, and any intake information you provide.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing of your personal information

To exercise these rights, please contact us using the information provided in the 'Contact Us' section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

9. Children's privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@mindgood.com
Address: MindGood, 123 Health Avenue, Bangalore, Karnataka, India